Overview
We are looking for a
Quality Monitoring Feedback Analyst - Dutch Speaker
to support continuous improvement of quality processes within our sales operations.
The Quality Analyst will be responsible for reviewing the quality of work delivered by Sales Representatives, identifying trends and risks, and providing actionable feedback and coaching to improve performance and ensure compliance with client and company standards.
This role requires a strong
analytical mindset, attention to detail, and excellent communication skills
, as well as the ability to work collaboratively with multiple stakeholders.
Key Responsibilities
Review and evaluate quality samples in line with client and Accenture-approved guidelines and standards
Identify quality trends, recurring errors, and potential risks; escalate findings to project leadership when needed
Provide clear, constructive feedback and coaching to Sales Representatives with recurring quality issues
Conduct root cause analysis to identify underlying causes of errors and performance gaps
Collaborate closely with Managers and Sales Managers to ensure consistent quality measurements across the operation
Act as a liaison between Quality, Sales, and Management teams
Proactively suggest process and performance improvements to drive individual and team results
Participate in problem prevention and continuous improvement initiatives
Prepare and deliver QA progress and performance reports to the Quality Lead
Conduct QA evaluations in accordance with client requirements
Deliver coaching sessions and training refreshers as required
Analyze Satisfaction Survey results and recommend improvement actions
Act as a Subject Matter Expert (SME) for QA evaluations
Contribute to the development and knowledge sharing within the QA team
Maintain and administer the QA issue repository and ensure timely resolution of escalations
Support ad-hoc QA projects as required
Required Qualifications & Skills
Fluency in
English and Dutch
(written and verbal)
Previous experience in a
Quality Assurance, Quality Analyst, or similar role
is preferred
Experience using
CRM tools
such as Salesforce or similar platforms
Strong analytical skills with experience in data-driven decision making
Intermediate proficiency in
Google Sheets
(formulas and functions) or Excel
Excellent written, verbal, and presentation skills
Strong attention to detail and quality-focused mindset
Ability to provide constructive feedback and coaching in a professional manner
Tech-savvy, with the ability to quickly learn new tools and systems
Interest in online marketing technology and emerging digital trends
Strong interpersonal and stakeholder management skills
Team player with a collaborative and proactive working style
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity.
Every day, more than 775,000 of us help our stakeholders continuously reinvent.
Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.
We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health.
We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.
We're proud to be consistently recognized as one of the World's Best Workplaces.
Join Accenture to work at the heart of change.
Visit us at
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