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Director, customer partnership supply & demand orchestrator

Dublin
Bristol Myers Squibb UK & Ireland
Director
Posted: 12 April
Offer description

Why This Role?
If you're someone who thrives at the intersection of strategy and execution, someone who gets energized by turning complex supply chain data into real‑world decisions that keep life‑changing medicines in the hands of patients, this role was built for you.
What You'll Actually Be Doing
Leading the EU Demand Planning Function
You'll own EU‑wide demand consolidation and that means your fingerprints will be on decisions that flow all the way up to Executive S&OP. You'll manage and mentor a team of Demand Planners, guiding them through recruitment and onboarding and building a culture of high performance and continuous improvement.
Demand Consensus Meetings
You'll lead with cross‑functional partners from Finance, Product Management, and Business Intelligence, driving alignment on forecast scenarios and making sure every key decision, risk, and opportunity is clearly documented and acted on. When it comes to demand signals, whether that’s competitive intelligence, regulatory timelines, parallel trade dynamics, or reimbursement changes, you’ll be the one synthesizing it all into a forecast that is accurate, defensible, and actionable.
This means you’ll develop a genuinely broad commercial and scientific understanding of the markets you support, a perspective that’s rare and highly valuable in the industry.
Driving Supply Planning Excellence
You’ll partner with cross‑functional teams to prepare and lead Market S&OPs and S&OE processes, ensuring supply strategies are aligned across markets and operational units. When risks emerge, backorders, potential write‑offs, or supply disruptions, you’ll be the one providing the analysis, the narrative, and the path forward.
You’ll also collaborate with site supply teams and commercial partners to protect customer service levels, manage inventory health, and ensure BMS’s supply chain metrics (OTIF, Customer Service, PWO) are consistently met. In short, when markets need answers, you’ll have them.
Shaping Product Launches
New product introductions are some of the most exciting and most complex moments in pharma. You’ll play a key role in ensuring launches land smoothly, partnering with Launch Excellence, Supply Chain Planning Leads, and New Supply Planners to translate market‑level demand into site production plans. Your scenario planning work (0‑12 weeks and 0‑12 months) will give the business the confidence it needs to make bold decisions at critical moments.
Influencing Globally
This isn’t a siloed role. You’ll lead cross‑CPSO initiatives spanning Global, Intercon, and APAC teams, shaping demand planning processes, ways of working, and KPI frameworks at an enterprise level. If you’re looking for a platform to grow your global influence and build a reputation as a go‑to leader in supply chain planning, this is it.
What You Bring

10‑15 years of experience in Supply Chain Planning within the pharmaceutical or consumer goods industry
A strong grounding in demand planning processes and KPIs, Forecast Accuracy, Bias, MAPE and the analytical mindset to know when numbers are telling a story worth paying attention to
Hands‑on experience with ERP and Advanced Planning Systems (SAP BW experience is a strong plus) and data tools like Tableau and Excel
Familiarity with cGMP, FDA, or equivalent regulatory environments, and a working knowledge of logistics, warehousing, and transportation operations
Financial literacy, you understand P&L, budgets, and how operational decisions translate into business outcomes
A leadership style that inspires trust and that inspires people to follow, collaborate with, and learn from you
Exceptional communication and presentation skills, you can distill complexity into clarity for any audience
Cultural awareness and agility, you’re comfortable working across geographies, time zones, and organizational layers

Supporting People With Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Equal Employment Opportunity Statement
BMS has an equal employment opportunity statement and welcomes applications from women, minorities, veterans, people with disabilities and all other qualified individuals.
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