Social network you want to login/join with:
* Be required to work on site (4 days a week and 1 day WFH) and assist users troubleshoot IT issues.
* Collaborate with cross-functional and global teams.
* Interact with IT leaders including presenting projects status and results.
What You Will Do in This Role:
PitStop
* Respond to user IT support requests and issues.
* Troubleshoot and analyze hardware and software technical tickets and requests.
* Manage Windows and Mac workstation setup for new employees.
* Manage workstation upgrades and repairs for existing employees.
* Support network connection troubleshooting.
* Document and update tickets.
* Reporting.
PCDepot
* Manage and audit inventory.
* Manage E-waste.
DC-Ops
* Assist DC-Ops team in managing server rooms (MDF/IDF), including racking and un-racking devices, and installing patch cables.
What You’ll Need to be Successful in This Role:
* Bachelor’s degree in computer science, information technology, or equivalent. Preferred majors include MIS/Information Systems, Computer Science, or engineering/technical degrees. Minimum 3 years' experience as a desktop support engineer or support technician.
* Experience with JAMF/Intune.
* Ability to solve complex hardware and software issues.
* Knowledge of networking and endpoint hardware.
* Good interpersonal skills: collaboration, communication, relationship building.
* Ability to handle multiple tasks in a fast-paced, deadline-driven environment.
* High flexibility and adaptability to changing requirements.
* Willingness to work across time zones.
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability, medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by law. Gen strictly prohibits unlawful discrimination and seeks to recruit talented candidates from diverse backgrounds.
We consider employment-qualified individuals with arrest and conviction records. We will not discriminate against employees or applicants for discussing or disclosing their own pay. Learn more about pay transparency. Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicants should be eligible for any required U.S. Government authorizations.
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