Provide exceptional service to sauna guests, ensuring a comfortable and clean thermal experience throughout their visit. Maintain the aesthetic appeal of the facilities, including saunas, cold plunge, and jacuzzi areas. Emphasize cleanliness, safety, and excellent customer care.
Key Responsibilities:
* Welcome guests and educate them on sauna etiquette
* Respond promptly to customer inquiries
* Manage bookings and handle cancellations/rescheduled appointments with efficiency
* Maintain high standards of facility cleanliness during shifts, focusing on saunas, changing rooms, and toilets
* Ensure guest safety and comfort at all times, exercising vigilance in observing their needs
Essential Qualifications:
* Develop strong interpersonal and communication skills
* Exhibit reliability, punctuality, and attention to detail
* Comfortable working in warm and humid environments
* Capable of standing, walking, and performing cleaning duties
* Certified in CPR/First Aid (or willingness to obtain)