Please note this role requires a full clean driver's license, requires some Dublin travel to satellite sites and operates a shift pattern.
Responsibilities Complete tasks to specified standards Fully aware of sources for technical and procedural guidance Perform Hands and Eyes support after taking instruction from support groups including: Physical reboots of device Checking for hardware failure lights Checking for console error messages Assist in resolution of physical network faults and hardware problems Place tape or CD media into device to precede a recovery of a server Amber light sweeps Maintaining Asset inventory Load/unload tapes within agreed Service Level Agreements and adhoc requests.
Maintain all relevant logs including to log calls and length of time taken to resolve Responds to problems quickly and efficiently using approved procedures Assist to cover your colleagues annual leave and other absences, including some out of hours on call.
Respond to any ad-hoc, low level skill, Hands and Eyes task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting Alerts the Manager to actual/potential Service problems.
Assist with media changes as required Completes ad hoc activities at Team Leaders/Managers request Host Customer Engineers/3rd Party Visitors into the machine halls, assist with liaison with support teams as required Conforms to department and procedures and current SLAs/DOUs Refers to the Manager for procedural guidance Any other duties reasonably requested by the Company Travel to site during on call shift must be completed within the hour.
Cabinet cleaning as and when requested.
Key Decisions Made by the Role Monitor customer environment and report discrepancies.
Escalate critical issues within the customer reporting change Critical Experience, Know-How and Qualifications required to undertake the role PC Literate and confident handling IT hardware Data centre experience Full clean driving license.
Personal Characteristics Required Flexible and responsive to business demands Able to work unsupervised for long periods and be able to use own initiative Keen to learn and develop the service Alert and responsive to change Able to communicate with all interfaces to the Media Library Personable, good team player, enthusiastic, able to use own initiative Customer focused Able to follow process/procedures in a methodical manner Any Special Requirements (i.e. non-std hours or travel) Cover colleagues holiday and any other absences as over time.
Travel to remote satellite sites as required.
Mandatory CBRE QHSE courses as and when required.
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.
We are dynamic problem solvers and forward-thinking professionals who create significant impact.
Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people.
At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations.
We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Skills: It Technician