Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
The Software Engineer will be focused on the development of the customer experience. They will be responsible for the architecture and frameworks on which the UI runs. This individual will also be a part of the Sendero Messaging team that works to provide digital communication channels to our first-in-class, modern communication product, Genesys Cloud. As well as the administrative UIs used by our customers to configure their experience. They will be able to influence the frameworks used and bring modern technologies, patterns, and designs to the product.
Responsibilities / Job Duties
* Develop new web applications for our digital messaging platform using React, Angular and/or Vue
* Help modernize some of the legacy UIs we have into modern frameworks and architecture.
* Contribute to our team-maintained continuous deployment pipeline.
* Perform collaborative code reviews with other developers
* Recommend new technologies as components of a solution when appropriate.
* Troubleshoot production support issues post-deployment and provide solutions.
* Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
* Work with product and UX teams to field requests and build generic solutions that benefit all our customers/stakeholders.
* You will work in small autonomous teams.
* You will receive mentorship as you get up to speed with our development environment and tech stacks
Required Qualifications
* Exposure to modern ECMAScript features (Promises, async/await, classes, etc.)
* Experience with TypeScript is a must
* Have built complete UIs before
o DOM, CSS, etc.
o Exposure to one or more web dev frameworks (React, Vue, Angular, Ember)
o Exposure to browser js apis (DOM, postmessage, localstorage, etc.)
* Must have Node ecosystem and JavaScript tooling experience
o (Vite, Webpack, etc.)
* Knowledge and experience with git
* Experience writing and maintaining automated tests (unit and integration)
* You solve problems and make significant contributions.
* You are curious and keep informed about new tools and technologies.
* Can provide and accept constructive criticism for pull request reviews.
* You have experience collaborating with external teams (product, UX, other dev teams)
Our Benefits:
* Flexible work schedules and work-from-home options
* Development and career growth opportunities
* Excellent pension scheme
* Bonus scheme
* Health Insurance
* Income Protection & Life Assurance
* Family-friendly leave allowances, including paid maternity and paternity leave.
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About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
Reasonable Accommodations:
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