About COPE GalwayCOPE Galway's vision is a community where every person is valued, cared for, and supported at every stage of life. We work hard to achieve our vision by providing essential supports for people at challenging times in their lives and by advocating for systemic change to remove the root causes of inequality and disadvantage that constrain the wellbeing and development of individuals and families. COPE Galway responds to the needs of people in our community who face homelessness, domestic abuse and older people who need social and nutritional support. We aim to make a difference by empowering people, creating change, and strengthening our community.Further information on COPE Galway and the work that we do can be found at www.copegalway.ie.The OpportunityCOPE Galway is looking for a passionate and driven Charity Shop Manager to be the driving force behind our new Charity Shop in Galway city.COPE Galway recently opened a new charity shop at Newtownsmith, Galway City. It is a vibrant, large space that allows us to dramatically increase the size of our operation and extend sales to second hand furniture, "pre-loved" formal wear/wedding dresses and more.As the Charity Shop Manager you will lead a team of volunteers, create vibrant displays, and manage daily operations. Your enthusiasm for sustainable shopping will inspire both customers and volunteers. Physical activity is part of the job, as you'll be hands-on in processing stock and creating impactful shop layouts.This is a full-time position (37 hours, 5 days per week).Are you someone with a high level of initiative, adaptability and creativity? Are you passionate about making a difference in your local community, sustainable shopping, and driving a circular economy while empowering volunteers?If yes then, this role is tailor-made for you!Main ResponsibilitiesManage the day-to-day operations of the shop, including incoming donations, volunteers, stock management, and merchandisingRecruit, lead, train, and motivate volunteers to be ambassadors for COPE Galway while creating a positive and welcoming shop environmentDeliver great customer serviceCreate vibrant displays, including lifting and moving furnitureDevelop and implement strategies to increase sales and donationsSupport client needs through donated clothes and other items as necessaryCreate engaging social media contentMaintain accurate financial records and prepare regular reportsEnsure compliance with health and safety regulations and other legal requirementsBusiness administration and communications with Head OfficeAt all times proactively manage and maintain the good reputation of COPE Galway in the community, fostering strong relationships with donors, customers, and other stakeholdersSkills And ExperiencePrevious experience in retail management, preferably in a charity shop or other non-profit settingExcellent problem solving skills, the ability to adapt flexibly along with a can-do attitudeExceptional leadership skills with the ability to inspire and lead a diverse team of volunteersAbility to create and develop processes and procedures while adhering to organisational policiesAbility to develop and implement effective marketing and promotional strategiesCreativity and ability to think outside of the boxA passion for the mission and values of COPE GalwayEnthusiasm for sustainability and the circular economy, with a genuine commitment to eco-friendly practicesFluent in EnglishA full driving licenceKey terms and conditions of employmentContract: Three Year Fixed Term Contract Full TimeAnnual leave: 24 daysOther Benefits: Training in Trauma Informed PracticeAccess to our Employee Assistance ProgrammeEmployee benefits such a special rate at gymsBike to work schemeHours of work: 37 hours per week
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