Job Title: IT Support Specialist
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We are seeking a highly skilled and experienced IT Support Specialist to join our team. This role will be responsible for providing technical support and assistance to our customers, ensuring that their IT needs are met in a timely and efficient manner.
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Responsibilities:
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* Provide technical support and assistance to customers via phone, email, or on-site visits;
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* Install, configure, and troubleshoot computer hardware and software issues;
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* Manage and maintain customer IT systems, including network administration and cybersecurity measures;
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* Collaborate with internal teams to resolve complex technical issues and provide exceptional customer service;
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Requirements:
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* Minimum 1 year of experience in an IT support environment;
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* Excellent knowledge of Microsoft Office Suite and report writing skills;
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* Good problem-solving, analytical, and decision-making skills;
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* Excellent written and oral communication skills and teamwork skills;
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* Ability to work in a fast-paced environment and adapt to changing priorities;
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Benefits:
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* Opportunity to work with a leading technology company;
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* Competitive salary and benefits package;
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* Ongoing training and professional development opportunities;
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* Collaborative and dynamic work environment;
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Other Information:
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* Third Level Education Qualification is preferable;
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* Professional certificates such as Comptia, Microsoft, Cisco is preferable;
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* PFH Technology is an equal opportunity employer and values diversity at PFH;
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Key Skills:
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* Hardware Windows 11 Warranty
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