About Allianz
We are proud to be one of the world's most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations. We have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a
hybrid working model
. We are incredibly proud to be recognised as a
Great Place to Work 2025
having won the Super Large Category, as well as being one of Ireland's
Best Workplaces for Women
and
Best Workplaces for Health & Wellbeing
. If you're ready to take the next step in your career, apply now and become part of the team
The Opportunity
As Operations Standards, Performance And Quality Management Associate, you will be instrumental in driving operational excellence across our diverse operations. Your role involves developing, implementing, and monitoring operational standards, performance metrics, and quality management systems. By collaborating with cross-functional teams, you will ensure processes are efficient, compliant, and aligned with strategic goals. Your analytical skills will help translate complex data into actionable insights, fostering continuous improvement and maintaining Allianz's commitment to excellence.
*Key Responsibilities*
* Quality & Training: Conduct QA for Operational Finance Teams, manage staff training, and oversee complaint management.
* Error Management: Analyse and review errors, identify trends, implement changes, and lead management of escalated errors.
* Documentation: Maintain procedures and customer correspondence, including ISIS shelling.
* Reporting: Produce and develop management reporting on multiple platforms
* Systems & Projects: Lead operational process improvement reviews, implement changes, support cross-departmental projects impacting premium collection, and conduct user acceptance testing.
* Regulatory & Compliance: Handle reconciliation and payment exceptions, manage exception reporting, oversee banking file integration and payments, maintain privacy standards, and report data breaches.
Essential
Key Requirements / Skills & Experience
* CIP qualification
* Strong analytical skills.
* Proficient in documentation and reporting.
* Knowledgeable in regulatory and compliance standards.
* Excellent communication and training abilities.
* Detail-oriented with strong problem-solving skills.
* Should be pro-active, self-reliant and work well as part of a team.
Desirable
* Quality management experience
* Technical aptitude for insurance operations systems.
* Experienced in project management and process improvement.
* Experienced in payment systems / processes
Our Benefits
We offer a competitive remuneration package, generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, and a well-connected, accessible location with onsite staff parking and provided lunches.
Allianz plc. is regulated by the Central Bank of Ireland.
This is a hybrid remote/in-office role
Mcc
* This role is subject to Minimum Competency Code ("MCC") as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
Regulatory Notice
Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF2) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
84253 | Underwriting | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations
Great to have you on board.
Let's care for tomorrow.