About Us:
One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.
As we are constantly expanding with over 22 stores nationwide, we're looking for an
enthusiastic and self-motivated Customer Care and Sales support Executive
to join our expanding team and help drive revenue growth, enhance customer experience, and support our digital presence.
Key Responsibilities:
Customer Support & Service
* Provide friendly and efficient assistance to customers via phone, email, and live chat.
* Handle general enquiries, product information requests, delivery updates, and after-sales support.
* Record and manage customer cases accurately within our CRM system.
* Liaise with logistics, warehouse, and store teams to ensure smooth order fulfilment and issue resolution.
* Follow up on open queries to ensure customer satisfaction.
* Selling our online products and responding to sales queries.
Administration & Coordination
* Process orders, service requests, returns, and warranty claims.
* Maintain detailed records of customer interactions and feedback.
* Support internal departments with administrative tasks related to customer orders and aftercare.
* Support customer care and sales administration across multiple channels, including phone, email, and digital platforms.
* Provide regular updates and reports on customer issues or trends to help improve service processes.
Customer Experience & Relationship Building
* Develop strong product knowledge to guide customers confidently (training provided).
* Where appropriate, assist customers with complementary or add-on items to complete their purchase.
* Identify recurring issues or bottlenecks and suggest process improvements.
The Person
* At least 2 years of experience in a customer service, administration, or support role (retail or consumer goods experience a plus).
* A genuine passion for helping people and providing great service.
* Strong communication and problem-solving skills.
* Confident phone and written communication style with excellent attention to detail.
* Comfortable using multiple systems (CRM, order management, email platforms).
* A positive, adaptable, team-oriented attitude.
* Willing to support sales when needed (e.g., assisting a customer to complete their purchase).
Skills & Qualifications
* Proven experience in a customer-facing or administrative support role.
* Strong IT literacy (MS Office, CRM tools, email systems).
* Excellent organisational and multitasking skills.
* Furniture industry experience is a plus but not required.
WHY JOIN US: Look us up on Glassdoor rated 4.6/5.
Benefits
* We're dynamic and expanding
* Fun, fast paced & high energy work environment
* Culture of developing and promoting from within the company
* Our Generous staff discounts
* Our pension scheme
* Our Bonus Scheme
* Our Educational Support Scheme
* Our Discounted corporate rate health care
* Our free Employee Assistance Programme
* Our wellbeing initiatives like our Bike to work scheme
* Career Development Opportunities
* Continuous professional development with dedicated training resources