Job DescriptionNight Shift Leader - Trump International DoonbegJob TitleShift Leader - NightsDepartmentFront of HouseReports ToAssistant Night Manager / Night Manager / Front of House ManagerMain Purpose of JobReporting to the Night Manager, the Night Shift Leader will assist the night team in meeting the variety of guest requests that may arise, helping to create a pleasant and memorable stay for our guests.Liaises WithAll Hotel DepartmentsResponsibilitiesCheck-in procedures for late arrivalsTransport guests to their suites and ensure comfort, including any food and beverage requirementsPorterage serviceGuest transportationValet parkingRoom service/bar service as requested by guests, members or ownersCleaning duties of public areasIn-room dining service (preparation, execution and delivery)Ensure bar service adheres to licensing restrictionsEnsure fire and safety procedures are carried out and recordedEnsure safety, security and comfort of guests/owners by monitoring vulnerable areas (machinery, doors, equipment, gas fires, cookers, etc.)Perform night audit proceduresCheck-out procedures for guestsEnsure night team duties are completed timely according to hotel standardsDevelop and implement proceduresAssist with roster for night teamTrain new associatesAssist with negative guest feedback and rectify issuesAssume Night Manager's duties when absentOther DutiesThe above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.QualificationsDemonstrates good communication skillsPrevious customer/service experienceCommunication skillsAnticipation of guests needsDiscretionStrong team playerPositive, can-do attitudeBenefitsRegularly stocked canteen for meals, snacks and beverages while on dutyDiscounts in our Spa, Hotel and Golf courseDiscounted staff and friends and family rates available in other group properties in the United States and the United KingdomFree car parkingRegular staff appreciation initiativesOpportunities to develop and grow through assisted educational opportunitiesSick benefit schemePersonal locker where requiredCompensationCompetitive salary
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