Co. Dublin, Dublin
Application Details
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Job Description
Contract: Full Time, Permanent
Salary: €60,000 per annum plus Sodexo Benefits
About the Role: We are seeking an experienced Soft Services Manager to lead the delivery of high‑quality workplace services in Dublin. This key leadership role is responsible for operational performance, compliance, and continuous improvement of all soft services including cleaning, security, workplace services, mail and reprographics, pest control, hygiene, waste, and associated specialist providers.
Key Responsibilities
Service Delivery & Operational Excellence
Lead and manage day‑to‑day soft services operations across multiple sites.
Ensure services consistently meet or exceed SLAs and KPIs.
Conduct regular quality audits and Gemba walks to maintain presentation standards.
Manage specialist service providers including cleaning, pest control, hygiene, waste and grounds.
Client Relationship & Performance Management
Build and maintain strong working relationships with stakeholders.
Support monthly client performance reviews and reporting.
Deploy customer satisfaction surveys and drive measurable improvements.
Identify and implement service enhancements and innovation opportunities.
Compliance & Risk Management
Ensure full compliance with H&S legislation, ISO standards, waste regulations, and PSA licensing.
Maintain and update risk registers and ensure mitigation plans are implemented.
Complete regular audits and ensure corrective actions are tracked to closure.
Manage service provider compliance and contractual obligations.
Financial & Commercial Management
Support budget preparation and monthly financial reporting.
Monitor labour productivity and service efficiencies.
Deliver services within agreed budgets while driving value and cost optimisation.
Understand contract scope, change control and performance impacts.
Leadership & People Management
Lead, coach and develop supervisors and service teams.
Drive employee engagement and performance management processes.
Support recruitment, induction, development and succession planning.
Foster a “One Sodexo Team” culture across all sites.
About You
Essential
Proven experience in Soft FM or integrated facilities management.
Strong client relationship and stakeholder management skills.
Experience managing cleaning, security and workplace service providers.
Knowledge of Irish H&S legislation and ISO standards (9001, 14001, 45001/18001).
Strong commercial awareness and experience managing budgets.
Excellent communication, leadership and influencing skills.
Experience managing remote or multi‑site teams.
Desirable
Technical qualification within a soft FM discipline.
PSA licence.
NEBOSH or IOSH Managing Safely certification.
Career Level
Not Required
Candidate Requirements
Essential
Minimum Experienced Required (Years): 1
Minimum Qualification: Level 6 (incl Higher Advanced Certificate & National Craft Certificate)
Desirable
Ability Skills: Administration, Interpersonal Skills.
Competency Skills: Collaboration, Teamwork.
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