Job Title: Product Support Specialist
We are seeking a skilled and dedicated Product Support Specialist to join our team in the Dungannon area.
Main Responsibilities:
* Provide technical support to customers and field service engineers via automated helpdesk and call centre system, as well as on-site deployment.
* Respond to customer inquiries and provide accurate feedback in a timely manner.
* Log and track issues, ensuring they are resolved within agreed timelines.
* Generate technical reports detailing fault(s) found and repair methods used.
* Collaborate with internal groups, including marketing, sales, engineering, product management, quality, and electrical departments.
* Identify dealer learning and development needs.
* Deploy support for the dealer network and attend quality and technical forums.
* Work flexibly to meet departmental needs and support field service and training departments.
Requirements:
* Solid practical experience in engineering.
* Comprehensive industry knowledge and proven troubleshooting skills.
* Excellent written and verbal communication skills.
* GCSE English and maths or equivalent.
* Computer literacy and ability to use Microsoft Office systems.
* Ability to organise and prioritise workload, self-motivate, and work independently.
Benefits:
* Mobile phone
* Parking
* Paid holidays
* Pension fund
* Performance bonus