Job Summary
We are seeking a seasoned Facilities Management Professional to oversee multiple client portfolios, manage subcontractor performance, and drive operational efficiency across both scheduled and ad-hoc works.
This senior position will involve full responsibility for planning, scheduling, and overseeing the delivery of planned preventive maintenance (PPM) works with subcontractors and in-house teams.
The ideal candidate will possess strong leadership and decision-making skills, excellent written and verbal communication skills, and a high level of organisational and time management skills.
Key Responsibilities:
* Take ownership of a portfolio of PPM contracts, ensuring all service level agreements and compliance requirements are met.
* Plan, schedule, and oversee the delivery of PPM works with subcontractors and in-house teams.
* Act as the main point of contact for key clients, building strong, professional relationships and proactively addressing issues or queries.
* Manage and delegate incoming ad-hoc and reactive work requests, ensuring timely allocation, follow-up, and completion.
* Monitor subcontractor performance, including KPI tracking, quality assurance, and H&S compliance.
* Support operational planning, reporting, and forecasting with the management team.
* Lead process improvements to streamline scheduling, communication, and reporting workflows.
* Maintain accurate job records, reports, and documentation for audit and client reporting purposes.
Required Skills and Qualifications:
* Minimum 35 years experience in facilities management, maintenance coordination, or service delivery role.
* Proven track record of managing multiple contracts and client relationships.
* Strong leadership and decision-making skills with the ability to delegate and prioritise effectively.
* Excellent written and verbal communication skills with a professional, client-focused approach.
* High level of organisational and time management skills, with the ability to handle competing deadlines.
* Experience with CAFM systems and Microsoft Office (especially Excel and Outlook).
Benefits:
* A senior position within a growing and dynamic company.
* Competitive salary and performance-related incentives.
* Opportunity to shape operational processes and contribute to strategic decisions.
* Ongoing support and development, with opportunities for career progression.
* A collaborative, forward-thinking work environment.