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Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day‑to‑day role involves assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role also encompasses the duty of opening and closing the business and, on occasion, managing the operations of the shop.
Key Responsibilities
* Assist the Shop Manager and Assistant Manager with the day‑to‑day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager, including:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* Opportunity to manage on occasion which will lead to further development opportunities.
* Combine working in a fast‑paced retail environment while undertaking training/on‑the‑job support to continuously upskill and progress within the company.
* Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
* Accurately accept bets per procedure, taking and processing customer bets through multiple channels including betting terminals and in‑shop transactions via the EPOS system in a timely manner.
* Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
* Work under pressure and remain calm while constantly looking for ways to improve yourself and the shop.
* Maintain shop presentation standards to a high quality throughout your working day.
* Ensure that all procedures (safety, compliance, and shop operations) are always followed.
* Passionate about working within a team environment.
* Adhere to Social Responsibility duties.
* Introduce customers to our many in‑shop and online offerings/products.
Knowledge, Skills and Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility as the business operates 7 days a week
* Be adaptable to shop environment
* Great attention to detail and strong numeracy skills
* Enthusiastic people person who can work on own initiative and as part of a team
* Keen interest in sporting industry/events and confident in building rapport and relationships with customers
* Ambitious and driven to progress within the company
* Promote the company brand and be results focused
* Excellent communication skills
* Problem solve and think creatively
* Be organized, reliable and dependable
* Proven good cash handling approach
Desirable Skills and Experience
* Industry/retail experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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