About Mulroy Woods HotelMulroy Woods Hotel is a warm, welcoming, and award-winning country hotel nestled along the Wild Atlantic Way. Renowned for exceptional hospitality, heartfelt service, and memorable guest experiences, the hotel blends traditional charm with modern comfort. The Front of House Manager plays a pivotal role in upholding these standards and ensuring every guest feels genuinely cared for from the moment they arrive.Role OverviewThe Front of House Manager is responsible for the smooth, efficient, and professional operation of all front-of-house functions, including reception, reservations, guest relations, lobby presentation, and coordination with all operational departments. This role requires a hands-on leader who thrives in a guest-focused environment, inspires their team, and consistently delivers the warm Donegal hospitality that defines Mulroy Woods Hotel.Key ResponsibilitiesGuest Experience & Service Excellence· Lead the front office team to deliver exceptional, personalised service always.· Ensure every guest receives a warm welcome, efficient check-in/check-out, and attentive support throughout their stay.· Resolve guest concerns promptly, professionally, and with empathy, turning challenges into positive experiences.· Maintain a strong presence in the lobby and public areas, engaging with guests and supporting staff.· Uphold Mulroy Woods Hotel's service standards, tone of voice, and brand values.Front Office Operations· Oversee daily front desk operations, ensuring accuracy, efficiency, and adherence to SOPs.· Manage room allocations, VIP arrivals, special requests, and group bookings.· Ensure all reservations are handled professionally, with attention to detail and revenue optimisation.· Monitor lobby cleanliness, ambience, and presentation in collaboration with housekeeping and maintenance.· Maintain accurate records, reports, and logs (occupancy, arrivals, departures, complaints, cash handling).Team Leadership & Development· Recruit, train, mentor, and motivate front office staff to deliver consistent excellence.· Conduct regular performance reviews, coaching sessions, and skills development.· Create a positive, supportive, and collaborative team culture.· Prepare staff rosters, ensuring adequate coverage aligned with business levels.· Lead by example in professionalism, communication, and guest engagement.Financial & Administrative Duties· Manage front office budgets, labour costs, and departmental KPIs.· Oversee cash handling, billing accuracy, and end-of-day procedures.· Support revenue management through upselling, rate management, and occupancy optimisation.· Ensure compliance with GDPR, and all hotel policies.Interdepartmental Coordination· Work closely with housekeeping, food & beverage, events, and maintenance to ensure seamless operations.· Communicate daily operational needs, guest preferences, and special requirements.· Participate in management meetings and contribute to strategic planning.Health, Safety & Compliance· Ensure all front-of-house operations comply with health and safety regulations.· Maintain emergency procedures knowledge and train staff accordingly.· Promote a safe, secure, and welcoming environment for guests and employees.Skills & Attributes· Warm, engaging, and guest-focused personality.· Strong leadership and people-management skills.· Excellent communication and interpersonal abilities.· High attention to detail and organisational skills.· Ability to remain calm and professional under pressure.· Strong problem-solving and decision-making abilities.· Proficiency with hotel PMS systems (e.g.,GuestDiary).· A passion for hospitality and creating memorable guest experiences.Experience & Qualifications· Minimum 2 to 3 years' experience in a front office supervisory or management role within a hotel environment.· Proven track record of leading teams and delivering exceptional guest service.· Experience with reservations, cash handling, and front office administration.· Hospitality qualification desirable but not essential.What We Offer· A supportive and collaborative working environment.· Opportunities for professional development and career progression.· Competitive salary based on experience.· Staff meals, and training.Job Type: Full-timeWork Location: In person