Role Purpose
We are seeking a skilled and experienced Front of House professional to join our dynamic and growing team. This fully on-site role is ideal for someone with strong administrative and coordination skills, and a proactive, service-oriented mindset.
As Front of House, you will be the first point of contact for visitors and staff. You'll also support the smooth day-to-day running of the office, with responsibilities across hospitality, administrative tasks, and coordination of service and maintenance activities.
Key Responsibilities:
· Providing a professional and welcoming experience for all visitors and staff.
· Report on outstanding work orders and planned preventative maintenance (PPMs), following up with subcontractors to ensure timely completion.
· Assist in scheduling both PPMs and reactive maintenance works.
· Prepare quotes for reactive and follow-up works.
· Review and manage contractor documentation, ensuring all files are kept up to date.
· Authorise and manage the Permit to Work process.
· Compile Risk Assessments and Method Statements (RAMs) when required.
· Raise and track purchase orders for works and services.
· Coordinate subcontractor maintenance visits in line with both supplier and client requirements.
· Compile service reports, upload to the CAFM system, and issue to clients as needed.
Requirements:
· Previous experience working in a professional, team-based office environment.
· Strong customer service skills with experience interacting directly with clients or customers.
· Solid administrative background with strong organisational and coordination abilities.
· High level of computer literacy, particularly in Microsoft Office (Word, Excel, PowerPoint, Outlook).
· Experience using CMMS/CAFM systems (e.g., for work order and asset management).
· Excellent attention to detail and accuracy.
· Strong numerical and analytical skills.
Job Type: Fixed term
Contract length: 12 months
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Sick pay
Work Location: In person