Overview:
Reporting/Business Analyst
Responsibilities to include but not be limited to the following
* Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
* Produce and deliver tracking and reporting for key KPI/SLA's in the business
* Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)
* Perform ad-hoc data analysis to support the business initiatives
* Create and maintain efficient and secure systems for recording data and producing relevant documentation
* Maintain the daily relationship with the business intelligence supplier
* Seek opportunities to drive innovation and process improvement within the reporting spectrum
Recommended Qualifications
* 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
* Strong technical and numerical skills with advanced Excel skills
* Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
* Detail-oriented and passion for problem-solving
* Ability to work on own initiative or as part of a team
* Knowledge of data tools