Overview
Location: Brownstown, County Kildare, Ireland Company: Bitrecruit Client/Employer: Occupop
Role
Customer Service Representative for our Paving & Walling and KPRO businesses.
Responsibilities
Respond promptly to customer inquiries via phone, email, and in person.
Handle and resolve customer complaints with professionalism and efficiency.
Provide detailed information about our building materials, including product specifications, availability, and pricing.
Process orders, returns, and exchanges accurately.
Maintain detailed records of customer interactions, transactions, and feedback.
Coordinate with other departments to ensure timely delivery and fulfillment of customer orders.
Assist in developing and implementing customer service policies and procedures.
Follow up with customers to ensure their issues are resolved and their satisfaction is achieved.
Skills Required
Excellent verbal and written communication skills.
Strong problem‑solving and conflict resolution abilities.
Proficiency in using customer service software and databases.
Familiarity with building materials and the construction industry is a plus.
Ability to multitask and manage time effectively in a fast‑paced environment.
High level of attention to detail and accuracy.
Customer‑oriented mindset with a passion for delivering exceptional service.
Benefits
Competitive salary.
Annual bonus.
21 days annual leave.
Further training and development support.
Sick pay scheme.
Employee assistance programme.
Cycle‑to‑work scheme.
Career progression opportunities.
Hiring Process
Telephone screening.
One round interview process.
Offer to the successful candidate.
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