About Oxfam
One person in three in the world lives in poverty. Oxfam is determined to change that world by mobilizing the power of people against poverty.
Around the globe, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives and help rebuild livelihoods when crisis strikes. And we campaign so that the voices of the poor influence the local and global decisions that affect them.
Job Purpose
To drive income generation and fundraising performance through providing excellent operational and administrative support to the Regular Giving Team, with particular focus on the Direct Dialogue Team. Leading on the implementation and development of the welcome process for new donors.
Key activities
Assist the regular giving team including the First Engagement Campaigners and Telemarketing Team, with a particular focus on the Direct Dialogue fundraising team, to deliver upon their targeted performance by delivering effective and efficient operational and administrative support.
* Recruitment including the shortlisting, selection, and recruitment and reference checks of new candidates for the Regular Giving Team with the highest levels of verbal communication by phone, and with the highest level of written communication by email. Maintenance of HR documents and relevant checks.
* Implementation and development of welcome process, including daily welcome calls delivered to the standard and maintenance of daily, weekly, and monthly reporting on this activity.
* Deliver the highest standard of care and excellent communication to our valued donors and all members of the public, ensuring all queries are followed-up in a timely manner and escalated as appropriate.
* General administrative duties such as data input, word processing, creation of spreadsheets, maintaining manual and electronic records, photocopying, and operation of office machines.
* Administration involved in the preparation of bi-weekly wages.
* Support in the maintenance of all team equipment and supplies, tracking and reporting of all equipment.
* Support in the training and development of Fundraising Teams.
* Documenting and updating standard operating procedures for the team.
* Coordinating and booking travel arrangements as required by the team.
* Carry out any other reasonable tasks within the scope of the role as agreed.
Experience Required
* Demonstrable relevant experience in a similar operational or administration role in a busy office environment or function.
* Excellent communication (verbal and written English) and interpersonal skills.
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