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Job responsibilities
Serve as primary point of contact and SME for high-priority ad policy escalations
Provide clear and actionable guidance on Ads policy matters to sales teams to drive incremental revenue for the team.
Handle high-priority escalations related to Ads policy, liaising between sales, Trust & Safety, and customer support teams.
Build, deploy and continuously train a pre-existing LLM focused on policy compliance
Develop and maintain an AI Agent to instantly answer complex policy questions by referencing internal and external policy resources.
Provide demonstrations and train sales teams on the agent, proving its use in resolving major policy queries.
Analyze data and automate reporting features
Build a dashboard that periodically retrieves data from internal databases to automate current reporting on bad actors.
Create a Smart Escalation Model that generates classification signals to automatically route critical, high-risk policy cases to the appropriate human reviewers.
Proactively identify opportunities for improvement
Identify trends and areas for improvement by analyzing data related to policy compliance and ad performance.
Assist in developing and refining processes to improve policy implementation and compliance.
Collaborate with cross-functional teams
Work closely with sales, engineering, and Trust & Safety teams to ensure a cohesive approach to ad policy enforcement.
Condense complex policy topics and deliver updates to sales teams.
Qualifications
Bachelor's degree or equivalent practical experience (Software Engineering, Computer or Data Science).
2+ years of experience working directly in or closely with Policy Enforcement, Trust & Safety, or digital advertising platforms.
Seniority level
Associate
Employment type
Contract
Job function
Advertising
Industries
Technology, Information and Media
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Location: Dublin, County Dublin, Ireland
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