We are currently looking to recruit a Customer Service and Warranty Support agent for our well-established client based in Park West.
The role offers up to 32,500 salary with opportunities to train and develop within a large motor distributor group.
Responsibilities: · Handle customer queries received from multiple channels.
· Understand and respond to customer needs, exceeding customers expectations at all times.
· Review warranty claims and payments with clients.
· Present and maintain customer service warranty reports.
· Deal with customer and warranty related queries from our B2B customers.
· Operate as part of a dynamic and continuously evolving team working to meet set standards.
· Display personal ownership in handling customer enquiries.
Knowledge and skills: · We are looking for highly motivated and passionate person.
· Customer service experience within the motor industry would be ideal, however training will be provided · Effectively understanding customer needs and communicating with professionalism and warmth is essential.
· You should be adaptable and confident in navigating a dynamic, fast-paced environment.
· Previous experience in customer-facing roles is required.
Critical Skills: · Customer quality focused · Proven IT skills · Excellent communicator · Attention to detail · Pro-active approach · Willing to learn · Strong team player · Problem-solving skills Package: · 32,500 salary per year · Monday - Friday · 8:30am - 5pm