Customer Success Manager (Ireland)Location:Dublin / Cork / Galway / Hybrid / Remote (Ireland)Employment Type:Full-time | PermanentRole OverviewWe are looking for a proactiveCustomer Success Managerto ensure customers achieve maximum value from our products or services. You will own key customer relationships, drive adoption and retention, and work cross-functionally to deliver a great customer experience.Key ResponsibilitiesManage a portfolio of customers and build strong, long-term relationshipsLead onboarding and support product adoption and value realisationMonitor customer health metrics and identify risks and growth opportunitiesAct as the main point of contact for customer needs and escalationsCollaborate with sales, product, and support teams to resolve issuesDrive renewals, upsell, and cross-sell opportunities where appropriateGather customer feedback and advocate internally for improvementsRequirementsBachelor's degree in Business, Marketing, or a related field2+ years of experience in Customer Success, Account Management, or similar roleStrong communication, presentation, and problem-solving skillsCustomer-centric mindset with strong relationship management abilityExperience using CRM tools (Salesforce, HubSpot, or similar)Ability to analyse customer data and translate insights into actionsProfessional working proficiency in EnglishNice to HaveExperience in SaaS, B2B, or technology-driven environmentsFamiliarity with customer success platforms and KPIsExperience managing renewals and expansion revenueMultilingual skillsWhat We OfferCompetitive salary aligned with the Irish customer success marketPermanent contract with benefitsHybrid or remote working optionsCollaborative, customer-focused environmentTraining, upskilling, and clear career progressionHow to ApplyPlease send your CV to()with the subject line:Customer Success Manager – Ireland