Role: Security Operations Analyst (Managed Services)
Purpose (Executive Summary)
We are hiring a Security Operations Analyst to support the delivery of managed security services across our client base. This role focuses on vulnerability management, security operations, and onboarding delivery, with responsibility for interpreting security data across multiple platforms and delivering monthly cyber security reviews with customers.
The successful candidate will operate within the InfoSec team, reporting to the Technical Director, and is expected to become largely self-sufficient after onboarding.
Key Responsibilities
Vulnerability Management
Execute vulnerability scanning and remediation across client environments
Prioritise remediation based on risk (CVSS, EPSS, exposure, business context)
Deploy fixes in-conjunction with the Managed Services team (patching, scripting, configuration changes)
Track and report remediation progress
Security Operations (Working with SOC)
Monitor and triage alerts across security platforms
Investigate and resolve incidents
Stay close to industry and vendor vulnerabilities
Escalate where appropriate
Security Tooling & Data Interpretation - Operate across a multi-domain security stack, including:
Identity & M365 Security (Secure Score, MFA, user risk)
Vulnerability & Patch Management
Network Security
SOC Monitoring
External Exposure
Correlate findings across tools and identify real risk vs noise
Client Onboarding & Service Delivery
Deliver onboarding of managed security services
Validate deployment of tools, agents, and controls
Customer Security Reviews
Prepare inputs for monthly cyber security review meetings
Present findings and recommendations (where required)
Communicate trends and changes
Recommend actions
Reduce manual effort through continuous improvement
Improve remediation efficiency and consistency
Contribute to standardised fixes across environments
Operational Delivery
Provide structured weekly updates: Current activity, Planned work, Identify blockers and propose solutions
Timely remediation of critical vulnerabilities (within SLA)
Reduction in repeat issues through automation
High-quality, clear input into customer security reviews
Ability to manage assigned workloads independently
Candidate Profile
3–5 years experience in security operations or MSP environment
Experience with vulnerability management and remediation
Exposure to Microsoft 365 / Azure security
Strong troubleshooting and ownership mindset
Prioritisation: Ability to distinguish real risk from noise
Pattern Recognition: Identify recurring and systemic issues
Business Awareness: Understand impact vs effort trade-offs
Clear Communication: Concise, structured input (no tool copy/paste)
Experience with EDR / SIEM tools
Familiarity with CIS Controls / ISO 27001
Working Model
Expected to operate independently after onboarding period
Eligibility
Must be based in Ireland holding Stamp 4, EU, Irish Passport with full working rights – No Sponsorship supported
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