Location: UPMC Whitfield Hospital | Job type: Permanent
Overview of role
The Access to Care Team Lead will be responsible for planning staffing, delivery of services across the relevant functions at UPMC Whitfield Hospital.
Primary Duties and Responsibilities
Key Responsibilities
In conjunction with the Access to Care Manager, lead on administration functions within the hospital including the management and direction of the teams for which you have oversight and all associated duties.
Ensure that agreed pathways are in place to support the scheduling of patients.
Display positive attitude and discuss decisions or policies in a positive, problem‑solving way.
Establish and maintain open and professional communication with the multidisciplinary team leads throughout the hospital.
Planning of resources to ensure smooth delivery of services and an enhanced patient experience and managing the teams clockwise.
Assist with Engagement and Competency appraisal, mentoring and feedback, based on clear objectives for each team member. This will be in conjunction with the Access to Care Manager.
Assist with planning the day‑to‑day operations related to patient experience.
Ensure the GDPR standards are upheld and daily processes KPI's are met. Work closely with the Data Protection Officer as required.
Promote a culture of personal responsibility where team members are supported to deliver and held accountable for performance.
Identify metrics and implement reporting of key performance indexes for the Access to Care team within the relevant departments.
Work with Access to Care team leaders to develop a culture of Get it right – first time.
Collaborate with the Access to Care managers to provide an improved patient experience and improved patient communication process.
Review of current SOP's and processes, identifying opportunities for standardisation and alignment.
Support, as required, the Access to Care and Hospital teams in all other activities and adhoc projects which are linked to improving the patient experience.
Accreditation
Will familiarise themselves with policies, procedures and guidelines directly related to their clinical care and area.
Assist in the review of policies, procedures and Guidelines under the direction of the chapter lead/department manager.
Lean
Lead, facilitate and participate in lean projects with all disciplines and departments of the hospital.
Support and participate with others to problem‑solve and continuously improve through the use of the lean tools and techniques.
Attend/participate on‑site training as required.
Personnel
Follow uniform policy reference.
General
Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management.
Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.
To respect the organisational values of the Hospital.
Quality & Safety – Safe Culture
Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence.
You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.
Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead.
Health & Safety
UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person who may be affected by their acts or omissions.
Employees must co‑operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all incidents and near misses.
All employees are required to attend an education session on Fire Health & Safety on an annual basis.
Information Governance
In the course of your employment you may have access to, or hear information concerning the medical or personal affairs of patients and / or staff. Such records and information are strictly confidential, unless acting on the instructions of an authorised officer, on no account must information concerning staff or patients be divulged or discussed except in the performance of normal duty. In addition records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.
Qualifications & Experience
Qualifications
Relevant business qualification (Degree or equivalent)
Experience
12 months experience in a similar role or healthcare setting.
At least 12 months previous people management experience required.
Job Specific Competencies and Knowledge: Excellent working knowledge of Microsoft Office. Experience of healthcare systems desirable.
Demonstrate leadership skills and ability to influence others.
Possess excellent communication skills.
Display evidence of continuing professional development.
Ensure their professional and personal persona positively reflects the profession of nursing and Whitfield Hospital.
Able to act quickly to address urgent matters.
The rate and pace of change in the health services is such that the post-holder will be required to update their knowledge and skills to fit the changing requirements of the service. Therefore, this job description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits
Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition
Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work‑Life Balance
Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities
Opportunities for each employee to reach their career goals through continued learning and/or advancement.
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