Front of House Receptionist
We are seeking a highly skilled and professional Front of House Receptionist to provide exceptional customer service in a prestigious Members' Club. As the first point of contact, the ideal candidate will possess excellent interpersonal skills, a polished manner, and a strong background in customer-facing roles.
About the Role:
The successful candidate will be responsible for creating a warm and welcoming environment, providing accurate information on events, facilities, and general enquiries. They will also manage messages efficiently, ensure prompt follow-up, and address any front-of-house queries or operational issues as they arise. Additionally, they will liaise with internal departments to ensure a seamless experience.
Key Responsibilities:
* Greet and welcome Members and guests in a professional and friendly manner.
* Handle all incoming calls and redirect them as appropriate.
* Provide accurate information on events, facilities, and general enquiries.
* Manage messages efficiently and ensure prompt follow-up.
* Ensure all guests are assisted courteously and professionally.
* Address any front-of-house queries or operational issues as they arise.
* Liaise with internal departments (e.g. maintenance, cleaning, and security) to ensure a seamless experience.
* Manage online bookings for meeting rooms when required.
Required Skills & Qualifications:
The ideal candidate will possess:
* Proven experience in a front-of-house or customer service role.
* Professional appearance and excellent communication skills.
* Positive, proactive, and friendly attitude.
* Strong attention to detail and the ability to follow procedures.
* Confident using CRM systems and Microsoft Office (Word, Excel, Outlook).
* A team player with the ability to work independently and manage multiple priorities.
Benefits:
This is a fantastic opportunity to work in a dynamic, people-focused environment where you can deliver exceptional customer service and make a real impact. If you are passionate about delivering high standards and enjoy working in a fast-paced environment, we would love to hear from you.