Overview
Purpose: Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
* Customer - Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
* Customer - Always put the customer first and prioritise customer before task
* Customer - Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
* Customer - Involvement in Plan A activity to support store and local community initiatives
* Selling - Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
* Selling - Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
* Selling - Actively take part in store events to achieve selling targets
* Selling - Create selling opportunities at all service points
* Store - Understand the store business priorities and play your part to improving the store performance
* Store - Follow safe and legal working practices
* Store - Make every penny count by working productively and minimise losses throughout the store
* Store - Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
* Team - Adapt and work flexibly across the store and support your colleagues to meet customer and business needs
* Team - Own your personal development, continuing to look for opportunities to grow your knowledge
* Team - Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team
Role details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
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