Overview
As a Customer Service Executive, you will be working as a part of a team, responsible for engaging with retail and hospital pharmacies via the telephone, e-mail, fax and online system and providing a first class level of service at all times.
Responsibilities
Engage with customers to handle all product enquiries in a timely and effective manner; generate, update and administer orders.
Communicate with the warehouse to ensure a seamless flow of vital order information and keep customers updated on any delays or issues.
Liaise with customers and other departments to ensure trends and customer feedback are communicated accurately throughout the business.
Identify any customer issues and resolve them promptly to ensure maximum customer satisfaction.
Qualifications & experience
To be considered for this role, you must have:
At least 5 years previous customer care administration experience
A good level of computer literacy, especially using MS Office applications
Excellent communication and interpersonal skills, coupled with a customer-focused and positive nature.
Self-motivated and driven, you must have superb problem-solving abilities, a team player mentality and a polite and professional telephone manner.
Previous experience of using Sage MMS would be beneficial to your application, as would experience of working in the pharmaceuticals sector.
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