Overview
UNIT 12, N5 Business Park, Moneen Road, Castlebar, Co. Mayo, F23 Y827
This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process.
Role Description
This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.
Formal Training
Reception duties- Team collaboration and communication- Microsoft Office suite- OneTouch database: clocking in/out for client visits, shift monitoring- Telephone handling and customer call management
Informal Training
Safeguarding Vulnerable Adults- Handling service enquiries (HSE and private calls)- Client visit scheduling- Infection control and dementia awareness- Children First training- Patient moving and handling (certification provided)- Networking and sales training
Key Learning Areas
* Answering telephone calls and engaging in customer service training
* Working effectively with Microsoft Office applications (Word, PowerPoint, Outlook)
* Developing efficiencies using the company’s database systems
* Training in OneTouch software for client and caregiver scheduling
* Gaining experience in networking and sales processes
Role Details
Sector: human health and social work activities
Career Level
* Not Required
Candidate Requirements
Essential
* Minimum Experienced Required (Years): 0
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