At Great Southern Killarney, we are committed to providing exceptional service and a welcoming atmosphere for all our guests.We are seeking a professional, organized and attentive C&B Supervisor to join our team.The ideal candidate will have a warm, friendly and engaging personality and is someone who takes pride in always providing excellent guest care and a high standard of service.Duties and Responsibilities of the Role:Supervise and coordinate the activities of staff involved in conferences and banquets, including servers, event coordinators, and support staff.Assist in the coordination of conferences, banquets, and events from planning stages to execution.Work closely with Management to ensure all client requirements are met.Provide guidance and support to ensure staff performs their duties effectively.Coordinate logistical aspects, such as seating arrangements, equipment setup, and signage.Interact with clients and guests to address inquiries, resolve issues, and ensure a positive experience.Monitor the quality-of-service delivery and take corrective actions as needed.Train new staff members on conference and banqueting procedures, service standards, and customer interaction.Conduct ongoing training sessions to enhance the skills of existing staff.Ensure that events meet or exceed established quality standards.Conduct inspections to ensure proper setup, cleanliness, and adherence to safety regulations.Maintain effective communication with management, staff, and other departments.Relay important information to staff and address any issues promptly.Requirements for the role:· Previous experience in a supervisory role within the hospitality or events industry.· Knowledge of event planning and banqueting procedures.· Strong organizational and leadership skills.· Excellent communication and interpersonal abilities.· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.· Familiarity with health and safety regulations related to events.· Flexibility to work evenings, weekends, and holidays as required by event schedules.· Customer-focused mindset and dedication to delivering exceptional service.Benefits:· Discounted Staff Rates across the Scally Hotel Collection· Discounted Meals for you and your family in our F&B outlets· Discounted gym rates and spa treatments· Heavily Discounted Car parking for €10 for the year in the heart of Killarney· Opportunities to progress within the luxury Hayfield Family Collection Group.· Training & Development opportunities· Long Service Recognition and awards· Monthly and Annual awards· Monthly Staff appreciation events, Summer BBQ and Christmas Functions· Employee assistance programme - free counselling services to employees· Free Staff Meals each shift· Free UniformsWe Believe in FINER hospitalityIf you have a passion for customer service and believe you have what it takes to represent Great Southern Killarney, we'd love to hear from youTo apply:· Candidates must hold an Irish or European passport (work permits cannot be issued for this position)· Please submit your fully detailed CV to Caoimhe Spillane· Should you not hear from us within two week of your application, please do consider your application unsuccessfulHayfield Family Collection is an equal opportunities employer.Job Types: Full-time, PermanentPay: €15.50-€16.00 per hourBenefits:Bike to work schemeCompany eventsEmployee discountGym membershipOn-site parkingWork Location: In person