Join to apply for the Customer Support Specialist role at ZAVA
Join to apply for the Customer Support Specialist role at ZAVA
Location: Hybrid working. You will be based in the Dublin office (D01 V4A3) once a week, with occasional additional in-office days as needed.
Hours: 40 hours/week, 9 hours/day (1-hour break), Shifts between 8:00 am - 7:00 pm. 5 days a week (including occasional weekends & bank holidays).
Working Days: Tuesday to Saturday - must be available to work every Saturday
About ZAVA:
At ZAVA, we’re committed to providing accessible, reliable healthcare at a fraction of today’s cost. Our digital healthcare platform offers patients a convenient way to access healthcare remotely, helping millions across the UK, Germany, France, and Ireland, and now expanding across Europe. We’re a passionate team of doctors, engineers, customer support advisors, marketers, and more, all working together to shape the future of healthcare.
Role Overview:
We are seeking compassionate, dedicated Patient Care Advisors to join our fast-paced, growing team. You will be integral to providing exceptional care, handling patient inquiries across multiple channels, and collaborating with various teams to ensure a smooth, high-quality healthcare experience. This dynamic role requires strong communication, problem-solving, and multitasking skills.
Key Responsibilities:
Patient Support: Handle written and verbal communications, addressing patient inquiries promptly.
Medical Administration: Assist the clinical team with communication between healthcare professionals and manage administrative tasks.
Complaint Management: Log and escalate complaints or incidents as necessary.
Stakeholder Communication: Facilitate communication between ZAVA, patients, labs, and partner pharmacies.
Team Collaboration: Work closely with the Patient Care Team and other departments to deliver top-tier patient support.
Compliance: Ensure adherence to regulatory requirements and ZAVA’s Care Quality Commission compliance.
Key Skills & Experience:
* Call centre or customer support experience.
* Strong communication skills (written & verbal) and the ability to build rapport quickly.
* Ability to manage and prioritise multiple tasks in a fast-paced environment.
* Excellent problem-solving skills and attention to detail.
* Proficient with IT systems, including booking systems, email, Google Suite, and MacBook.
* Empathetic, with a genuine desire to help patients.
* Ability to remain calm under pressure and adapt to changing demands.
* Ability to work remotely and commute to the Dublin office one day a week
Nice to Have - Not Essential:
* Experience in healthcare or digital healthcare.
* Fluency in additional languages (e.g., French, German, Spanish, or Italian).
Personal Attributes:
* Humble: Open to feedback and supportive of others.
* Inquisitive: Willing to challenge the status quo and innovate.
* Resilient: Adaptable and solution-oriented in the face of change.
* Collaborative: A team player who contributes positively to the work environment.
If you are passionate about making a real impact in healthcare and thrive in a dynamic, fast-paced environment, we'd love to hear from you! Apply today and help us shape the future of healthcare.
Benefits from the day you join:
33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
️ Free access to Wellness Cloud, advice, counselling, and corporate discounts
20% off all ZAVA products & services for you and your friends and family
Remote, hybrid, and flexible working
Flexible bank holidays - take the ones that matter the most to you.
Additional benefits following the probation period:
£500 training budget per year
???? Healthcare cash back plan through SimplyHealth
️ Company sabbatical after 2 years
Opportunity to work from overseas for 2 months each year (role dependent)
Cash vouchers after 3, 5, and 10 years of service
We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Just so you know, certain positions will be subject to a satisfactory DBS check.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Health and Human Services, Technology, Information and Media, and Retail Pharmacies
Referrals increase your chances of interviewing at ZAVA by 2x
Sign in to set job alerts for “Customer Support Specialist” roles.
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 6 days ago
Customer Support Specialist - Global Tech
Dublin, County Dublin, Ireland €28,000.00-€38,500.00 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland €35,000.00-€35,000.00 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Customer Service Representative - Dunboyne, Co. Meath
Dunboyne, County Meath, Ireland 4 days ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 6 months ago
Customer Service and Sales Representative
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 days ago
Customer Support Agent & KYC Analyst - European Languages
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 2 days ago
Customer Service and Sales Representative
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin 17, County Dublin, Ireland 2 weeks ago
Newtown Mountkennedy, County Wicklow, Ireland 3 days ago
Dublin, County Dublin, Ireland 1 week ago
Multi Task Attendant Administration Department SCH0642025
Dublin, County Dublin, Ireland 1 week ago
Rathfarnham, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr