About the Company - On behalf of our client, a leading player in the truck industry, AuxiliaGroup is hiring a Workshop Service Administrator. The Service Administrator plays a key role in ensuring efficient and effective customer service and administrative support within the business.
About the Role - This position involves serving as the first point of contact for customers, managing incoming service calls, coordinating truck repairs, invoicing completed jobs accurately, scheduling work tasks, maintaining quality standards and assisting with warranty procedures.
Responsibilities
* Greet and assist customers entering the premises.
* Handle incoming customer service calls, addressing inquiries and scheduling appointments.
* Ensure timely and professional communication with customers.
* Create job cards and service sheets for truck repairs based on customer discussions and agreements.
* Coordinate with mechanics to ensure accurate documentation of required work.
* Generate accurate invoices for completed jobs, emphasising attention to detail and timeliness.
* Process payments and follow up on outstanding invoices, particularly for Cash Sale accounts.
* Assist in planning future work schedules, prioritising tasks, and allocating resources.
* Ensure mechanics commence jobs promptly each morning, maximising productivity.
* Review mechanics' work on a daily basis to ensure adherence to quality standards.
* Address any issues or concerns promptly, providing support and guidance as needed.
* Assist with warranty procedures, ensuring all documentation is completed accurately and submitted on time.
* Liaise with relevant stakeholders to expedite warranty claims and resolve issues efficiently.
* Maintain Scania Operating Standards at the highest level, ensuring compliance with company policies and procedures.
* Participate in training programs and initiatives to enhance knowledge and skills.
Qualifications - Previous experience in a similar role within the automotive or mechanical industry preferred.
Required Skills
* Excellent communication skills, both verbal and written.
* Strong organisational and time management abilities.
* Attention to detail and accuracy in documentation and invoicing.
* Ability to multitask and prioritise tasks effectively in a fast-paced environment.
* Proficiency in relevant software applications for invoicing, scheduling, and documentation.
* Knowledge of HGV mechanics and operations is advantageous.
* Commitment to providing exceptional customer service and maintaining professional standards.
* Proven experience in customer service, administration, or a related field, preferably within the automotive or mechanical industry.
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