Join to apply for the Inside Sales Agent role at eir Ireland
Join to apply for the Inside Sales Agent role at eir Ireland
Role Title:
Inside Sales Agent
Business Area:
Inside Sales and Business Telesales
About This Role:
At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commission, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you!
Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.
We offer high quality fixed line, mobile and broadband services to over 2 million customers.
Why This Role:
This is more than just a job—it’s your chance to build a career in an exciting and fast-paced industry.
As an Inside Sales Agent, you’ll:
* Deliver outstanding customer service.
* Work in a target-driven environment that rewards achievement.
* Be part of a team where your input is valued and your success is celebrated.
This role is ideal for someone who thrives in a busy setting and enjoys sales. You'll receive full training, so even if you’re new to telecoms, you’ll be set up for success.
Benefits Include:
* Continuous support, learning and opportunities for advancement.
* Enhanced earning potential through various staff incentives.
* Staff offer.
* Free eir Wellness Programme & Employee Assistance Programme.
* €500 Employee Referral Scheme.
* Discounted healthcare plan.
* Pension scheme contribution.
* Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
* Commitment to Diversity and Inclusion.
* Paid leave benefits incl. maternity and sick leave benefits.
* Tax saver tickets and bike to work scheme.
Expectations From The Role:
Key Tasks
* Make outbound calls to different organizations and deliver key metrics whilst representing the eir brand
* Identify and assess customers’ needs to complete a sale or retain and re-contract
* Build sustainable relationships and trust with customers through open and interactive communication
* Maintain a positive, empathetic and professional attitude toward customers at all times
* Respond to customer inquiries in a positive and prompt manner
* Contribute to the overall team performance and exceed targets
* Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values
* Support business growth by generating sales leads; add value through cross selling /up sell and retaining customers by delivering a positive customer experience at every opportunity
* Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.
Key KPI`s
* Sales
* Sales Conversion
* Data Capture
* Quality
* Customer Retention
Requirements For A Successful Application:
Knowledge & Experience/ Qualifications
* Target driven, with a strong sales focus and desire to exceed
* Ability to work of own accord to achieve and exceed sales and retention targets
* Excellent communication and interpersonal skills both written & verbally
* Excellent problem solving ability and to be self-motivated
* Competitive individual with the ability to work both independently and as part of a team
* Excellence in the English Language – written and spoken
* Professional telephone manner essential
* The ability to multitask and prioritise
* Good computer skills
* Customer and Sales focused
* Knowledge of telecommunications industry a plus
* Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment (business to business is a plus)
* Be able to demonstrate previous lead generation success an advantage
* Assertive, confident, competitive, and energetic
* Superb attention to detail is a pre-requisite
* Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers
* Flexibility regarding working hours is a must
* Candidates must have a strong broadband connection in order to fulfil this role
Competencies
Business Competencies
* Results Orientation
* Teamwork
People Competencies
* Relationship Building
* Influencing and Persuading
Others:
About Eir
Our purpose is to connect for a better Ireland.
Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.
Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Sales and Business Development
* Industries
Telecommunications
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