To support the co-ordination and operational delivery of Learning & Development activity across Collen, ensuring learning programmes, systems, governance, and reporting are delivered consistently and to a high standard.
The L&D Coordinator plays a key role in enabling the effective delivery of the L&D strategy through strong operational ownership of learning systems, processes, and data, working closely with the L&D Manager and stakeholders across the business.
Key Requirements
Minimum: QQI Level 7 (or equivalent) qualification in Human Resources, Business Administration, Learning & Development, or a related discipline with 2 – 4 years' experience in a similar role.
Equivalent experience will be considered in place of a formal qualification where the candidate can demonstrate substantial, relevant experience in L&D/HR coordination and administration.
Strong experience coordinating and administering L&D activity within a complex organisation.
Confident managing multiple programmes, stakeholders, and priorities simultaneously.
Experience administering a Learning Management System.
Proven experience supporting the L&D project life cycle.
Comfortable supporting digital learning content, including SCORM uploads and basic asset preparation.
Highly organised, detail-oriented, and governance-focused, with a strong sense of ownership and accountability.
Confident working with learning data to support KPIs, dashboards, surveys, and reporting.
Strong communication skills, with the ability to build effective working relationships across teams and locations.
Comfortable coordinating with external providers and supporting financial administration related to L&D.
Professional, reliable, and service-focused, with a commitment to delivering a positive learner experience.
Interested in continuous improvement and contributing to the effective running of a modern L&D function.
Strong skills across Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams, with the ability to produce clear communications, accurate reports, and professional presentations.
Experience using L&D eLearning content authoring tools, such as Articulate 360, to support the creation, update, and maintenance of digital learning content.
Experience and comfortable delivering short presentations, briefings, or learning sessions to small groups, as required.
Demonstrable experience in an L&D, HR Operations, People Operations, or similar coordination role, supporting L&D activity end-to-end.
Experience administering or working extensively with an LMS, including course setup, enrolments, reporting, and completion tracking.
Experience working across multiple teams, functions, or regions is desirable.
Key responsibilities
Reporting to the L&D Manager, the key responsibilities include:
L&D Operations & Coordination
Support the coordination and operational delivery of L&D activity across Collen.
Take ownership of day-to-day L&D operations, ensuring learning activity runs smoothly, efficiently, and in line with agreed priorities.
Ensure a consistent and professional learner experience across regions through effective coordination, communication, and follow-up.
Apply sound judgement to manage competing demands, deadlines, and stakeholder requests.
Act as the operational point of contact for L&D administration.
Learning Management System
The day-to-day administration of the LMS, including course creation, enrolments, reporting, and tracking of completions.
Maintain the accuracy and integrity of learning records, ensuring completion evidence is captured and retained in line with governance and audit requirements.
Act as a knowledgeable first point of contact for LMS queries, resolving issues where possible and escalating as required.
Support SCORM uploads and basic learning asset preparation, working closely with the L&D Manager on content updates and improvements.
Support the delivery, logistics and communications of L&D programmes, further education, CPD, and the Graduate Programme, ensuring milestones and programme activity are well organised and tracked.
Plan, schedule, and coordinate training activity, including internal programmes, external training, further education, and compliance refreshers.
Manage attendance processes, including sign-ins, reminders, follow-ups, and confirmation of completion.
Administer further education programmes, professional memberships, and exam bookings across regions.
Data, Governance & Reporting
Support with L&D data, including CPD, certifications, and completion records, ensuring audit readiness.
Collate and maintain accurate L&D data to support KPIs, dashboards, surveys, and monthly reporting.
Stakeholders, Providers & Administration
Build effective working relationships with internal stakeholders across regions and functions.
Coordinate with external training providers and vendors, managing bookings, documentation, and delivery requirements.
Support L&D-related financial administration, including PO requests, invoicing, and tracking spend against plan.
Manage a shared L&D inbox and coordinate stakeholder follow-ups in a structured and professional manner.
This role is not entry-level and is suited to an individual with prior experience operating in an L&D or HR environment.
Advance Your Career With Us
Apply via email with full up-to-date CV.
Career path framework aligned with your discipline
Mentoring from industry experts and leadership exposure
International project opportunities across Ireland, UK, Sweden, Denmark and Finland
Access to LMS with tailored content
Membership with professional bodies to help you build your network
Inclusive culture driven by values: Safety, Integrity, Teamwork, Ownership & Sustainability
We are looking for smart, creative & motivated people
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