Role Overview: HEO ICT The Health and Safety Authority is hiring a Higher Executive Officer- ICT.
This role supports the delivery, operation, and improvement of ICT services across multiple domains, including Azure, networking, MDM, security (NIS2), and business applications.
The position is flexible to meet evolving technological needs.
Key Accountabilities Service Delivery: Provide technical support for devices, apps, and cloud platforms; resolve incidents and manage service requests.
Technical Operations: Assist in system configuration, administration, requirements analysis, and testing (UAT).
Security & Governance: Maintain compliance with NIS2 and organizational policies; manage user access and technical documentation.
Collaboration: Partner with internal teams and vendors to improve service quality and support change management.
Management: Prioritize workloads and supervise staff or contractors as required.
Requirements Essential Education: Level 7 qualification (or higher) in ICT, CS, or a related field.
Experience: 3+ years in an ICT environment (Service Desk, Ops, or Security).
Skills: Strong troubleshooting, communication, and vendor management abilities.
Desirable Technical Breadth: Experience in Azure, M365, Intune, or Network infrastructure.
Certifications: ITIL, Microsoft, or Security (ISO27001) credentials.
Sector Knowledge: Familiarity with public sector governance and procurement.
Further information can be found in the Candidate Booklet via the Conscia Talent website.
To apply for this role please upload your completed Application Form by the closing date of Thursday 21st May at 5pm via the Conscia Talent website.
Please note CVs will not be accepted.
Benefits: Work From Home