Location: Castlebar, Co. Mayo (Mainly remote: one day onsite every three months)
Job Type: 2.5 years contract in total which (initially is six months and will then rollover thereafter)
Work Type: Full Time
Role Type: Cloud / Infrastructure Administration
Overview of Role
The Cloud Services Administrator will manage and secure the client's Microsoft 365, Azure, and broader ICT environment during a major transition to a cloud‑first, largely server-less infrastructure. The role focuses on maintaining system integrity and compliance, leading Microsoft 365 administration and security, supporting the Azure migration, and ensuring robust backup and disaster recovery.
Role & Responsibilities
* Manage security across Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune) using MFA, Conditional Access, RBAC, and Zero Trust principles.
* Conduct regular security reviews, improve the Microsoft Secure Score, and oversee Defender solutions (Endpoint, Office 365, Cloud Apps, Identity).
* Define and execute incident response procedures and deliver user security awareness training.
* Oversee Microsoft 365 compliance (GDPR, Cyber Baseline Standards, DLP, encryption, retention, eDiscovery, ISMS contributions).
* Administer the Microsoft 365 tenant, including accounts, groups, licences, Teams Phone, and system integrations.
* Manage Windows and Office updates, patching, imaging, and configuration.
* Implement and manage Intune MDM/MAM policies, MFA/SSPR, BitLocker, and device compliance controls.
* Maintain on‑premises servers during decommissioning; manage backups, disaster recovery, and business continuity.
* Support the design, deployment, and ongoing management of Azure services (AD Connect, Backup, and licensing).
* Provide tier 2/3 Microsoft 365 support, troubleshooting connectivity, sync, and email flow issues.
* Develop and maintain PowerShell scripts for automation, deployment, and remediation.
* Conduct admin audits and implement privileged identity management for secure role administration.
* Promote collaboration tools, automation, and best practices using Microsoft 365 and Power Platform.
Stay current with Microsoft cloud updates and recommend continuous improvement initiatives.
Skills, Qualifications & Experience
* Strong, proven experience securing and administering Microsoft 365 (Exchange, SharePoint, Teams, Intune) and Windows environments.
* Expertise in Microsoft 365 security, compliance, threat detection, and incident response.
* Experience in Intune management, PowerShell automation, and Azure administration.
* Excellent communication and stakeholder engagement skills across technical and non‑technical audiences.
Strong analytical and problem‑solving abilities with a structured, proactive approach.
Experience
* Administration of Microsoft 365 and Azure environments in enterprise or education settings.
* Delivery of Microsoft Defender implementation and governance frameworks.
Involvement in large-scale migration or cloud‑first ICT transformation projects.
Education & Certifications
* Degree in ICT or professional certifications
Desirable: Microsoft Certifications (e.g. MS‑102, MS‑500, SC‑300, AZ‑104) or equivalent experience; Professional Diploma in Cyber Security.
Visa
Irish/EU Citizen or Stamp 4 Visa holder.
About Us
As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT and hardware services, cloud, software and application solutions, IT resourcing, and modern work environments. Our award-winning innovation and customer focus demonstrate our commitment to delivering transformative technology solutions across industries.