Relationships:
* Report to: Line Manager
* Responsible for: coordinating the timely collection, transport, and disposal of waste, ensuring efficient operations and customer satisfaction
* Liaison with: All departments
Key Accountabilities:
1. Route Planning & Optimization
* Plan, assign, and adjust daily routes for waste collection trucks to maximize efficiency.
* Use route optimization software to ensure the shortest, most efficient routes based on traffic, weather, and pickup schedules.
2. Scheduling
* Create and manage collection schedules for residential and/or commercial clients.
* Ensure that all customer service requests (regular or special pickups) are scheduled appropriately.
* Adjust schedules in response to holidays, equipment breakdowns, or emergencies.
3. Communication with Drivers
* Maintain continuous communication with drivers to ensure timely collections, relay updates, and handle any changes to the schedule.
* Provide drivers with clear instructions on collection locations, specific client needs, and any potential hazards.
4. Customer Support
* Serve as the point of contact for customers who have questions or issues about their waste pickup services.
* Handle service requests, complaints, or missed pickups and work with the field team to resolve them quickly.
* Notify customers of any service delays or changes, such as route adjustments or rescheduling.
5. Fleet Monitoring & Tracking
* Use GPS and other tracking tools to monitor the real-time location of waste collection vehicles.
* Track driver performance, fuel usage, and adherence to assigned routes.
6. Problem-Solving
* Address and resolve issues such as vehicle breakdowns, missed pickups, accidents, or traffic delays.
* Quickly reassign resources or adjust routes in case of emergencies or unforeseen circumstances (e.g., road closures or bad weather).
7. Compliance & Safety
* Ensure all waste collection operations comply with local, state, and federal regulations, especially regarding hazardous waste handling.
* Promote and enforce safety protocols to ensure that drivers adhere to waste management regulations and environmental safety standards.
* Document and report any incidents, accidents, or safety violations promptly.
8. Data Entry & Record Keeping
* Maintain accurate records of pickups, routes, fuel usage, vehicle maintenance, and driver hours.
* Ensure that all information is up to date for internal reporting, invoicing, and regulatory compliance purposes.
9. Coordination with Operations & Maintenance
* Work closely with operations and maintenance teams to schedule vehicle repairs or routine maintenance without affecting service delivery.
* Ensure that trucks are adequately equipped and in good working condition before dispatch.
10. Waste Volume and Load Management
* Manage and monitor waste volume and load capacity to ensure that trucks do not exceed weight limits and can complete their routes efficiently.
* Communicate with transfer stations, landfills, or recycling centers to coordinate deliveries and ensure compliance with facility capacities.
11. Team Collaboration
* Coordinate with the sales and customer service teams to understand client needs and ensure that service agreements are fulfilled.
* Collaborate with the recycling or hazardous waste teams to ensure that the correct waste streams are handled appropriately.
12. Technology Use
* Operate dispatch software, GPS tracking systems, and communications tools to streamline the dispatching process.
* Train drivers on using mobile apps or in-cab technology for tracking, navigation, and reporting purposes.
* Other duties, responsibilities and activities may change or be assigned.
Additional Duties:
* To attend all meetings as required.
* To show commitment to company values in all aspects of your role.
* To act as a positive ambassador for the business.
* I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management.
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