Job Title: Customer Service Assistant
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our store.
Key Responsibilities:
* Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
* Assist the Shop Manager and team with the day-to-day running of the store, maintaining high standards throughout the day.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager, including opening and closing the shop, managing and guiding the shop team, and cash management procedures.
* Manage on occasion, leading to further development opportunities.
* Combine working in a fast-paced retail environment with undertaking training/on-the-job supports to continuously upskill and progress within the company.
Essential Skills and Qualifications:
* Customer service focused
* Operate with trust and integrity
* Flexibility as the business operates 7 days a week
* Be adaptable to the shop environment
* Great attention to detail and strong numeracy skills
* An enthusiastic people person who can work on own initiative and as part of a team
* A keen interest in sporting events and being confident to build rapport and relationships with customers.
* Ambitious and driven to progress within the company
* To promote the brand and be results-focused
* Excellent communication skills
* Problem-solving and creative thinking
* Be organised, reliable, and dependable
* A proven good cash-handling approach
Benefits:
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.
Other Opportunities:
We are an equal opportunities employer and welcome applications from all suitably qualified persons.