About The Role
Job Purpose
To undertake the Customer Service process within Panda Recycling, ensuring that agreed service levels are achieved for customers at the best value.
Role Context
* The Customer Service Representative will work as a vital part of the Customer Service team to support customers as they transact their business with Panda.
* The CSR will ensure that in all interactions with customers, the service loop has been closed.
Responsibilities
1. Answering incoming calls in a high-volume inbound call centre.
2. Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
3. Processing all customer-related queries and requests in a timely and consistent manner.
4. Being willing to undergo ongoing training for new equipment, processes, and operations.
5. Working in a flexible, multi-skilled environment.
6. Working as part of a team with a positive attitude.
7. Flexibility from your designated work patterns may be required from time to time.
Candidate Profile
* Excellent professional telephone manner and customer service skills.
* Customer-focused attitude.
* Minimum one year experience in a Customer Care role.
* Good organisational skills.
* Excellent computer skills.
* Ability to work in a team environment.
* Excellent people skills.
* Commercial awareness.
* Proven ability to perform and remain calm under pressure.
* Flexibility to respond to different tasks in various areas of the working environment.
Essential Competencies
Customer Service and Communication
* Experience in communication with customers.
* Effective oral and written communication skills.
* Ability to communicate effectively with different groups and individuals.
* Ability to follow specific processes and procedures.
* Demonstrated high level of customer satisfaction in previous roles.
* Experience in a Process Managed Environment.
* Experience communicating with management throughout the company.
Problem Solving Techniques
* Ability to identify problems.
* Apply analytical and investigative skills to resolve customer issues.
* Handle challenging support situations effectively.
Personal Interaction
* Convey knowledge effectively to others.
* Adaptability to a changing environment.
* Ability to think creatively and outside the box.
About You
About Us
Join us on the journey…
Over the past 30 years, Beauparc has grown and acquired businesses sharing similar vision and values. We’re now a group of nearly 3000 people contributing to our growth and success.
While Beauparc is the parent company of numerous brands, we share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and partners. We believe in working safely together, delivering partnership-based resource management, and pushing the boundaries of innovation.
Beauparc is more than just a company; it’s a resource recovery business committed to sustainability, strong values, and leadership. Our philosophy balances customer satisfaction with environmentally sustainable practices, with a focus on exceptional service and dedication to sustainability.
Our journey depends on talented, passionate, and dedicated individuals who strive for excellence.
Take the first step today and join us on this journey.
Beauparc aims to attract and retain a diverse workforce that best represents the talent in our communities.
(DE&I Policy Statement)
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