We are seeking a Sales Support Administrator to join our printing company. This role is vital to ensuring a smooth workflow between the sales team, customers, and production staff. You will support sales representatives by processing enquiries, creating job bags, managing communication with clients, and ensuring accurate and timely information flows through to production.
Key Responsibilities:
Sales & Customer Support
* Assist sales representatives in managing customer accounts and enquiries.
* Act as a point of contact for customers via phone, email, and in-person.
* Provide information about products, turnaround times, and job status updates.
* Handle incoming calls and direct them to the appropriate department or individual.
* Maintain positive relationships with new and existing clients.
Job Bag Creation & Order Processing
* Accurately create job bags from sales enquiries, ensuring all specifications are clearly documented.
* Liaise with sales and customers to confirm job requirements including size, material, finishes, quantity, delivery details, and deadlines.
* Ensure all necessary artwork, proofs, approvals, and special instructions are included.
* Enter orders into the MIS (e.g., Tharstern) system and track progress.
Coordination with Production
* Communicate job details to production staff and ensure they have everything needed to complete the job accurately.
* Monitor job status and update sales or customers as required.
* Resolve queries or issues from production in collaboration with the sales team.
* Schedule and prioritise jobs in coordination with production planning.
Administrative Duties
* Maintain accurate records of customer orders, correspondence, and job documentation.
* Manage digital and physical filing of job bags and related documentation.
Job Type: Full-time
Pay: €14.00-€16.00 per hour
Benefits:
* On-site parking
Experience:
* Print: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person