Location: Killarney Plaza Hotel & Spa, Killarney, Co.
Kerry
Position: Full-Time Halcyon Manager
Reporting to: General Manager
About Us
The Killarney Plaza Hotel & Spa has recently launched Halcyon - a premium private membership programme designed to elevate wellness and wellbeing for our guests and the local community.
Our state-of-the-art leisure space includes a newly upgraded gym, an 11-metre indoor swimming pool, thermal quarters with sauna, steam room, jacuzzi and serenity shower, plus a calming wellness studio.
Halcyon members benefit from exclusive perks including spa, dining and personal training offers.
Overview
We are seeking an energetic, customer-focused Halcyon Manager to lead and grow our Halcyon membership experience.
You will be responsible for delivering exceptional service, driving membership engagement, supporting wellness programming, and ensuring the smooth day-to-day operation of the facility.
Responsibilities
Leadership & Operations
Manage daily operations of the Halcyon leisure facilities (gym, pool, thermal area & wellness studio).
Recruit, train and supervise a high-performing leisure team.
Oversee cleanliness, safety and presentation standards throughout the centre.
Ensure compliance with health & safety regulations.
Membership Growth & Engagement
Act as the ambassador for Halcyon membership - welcoming, enrolling and onboarding new members.
Maintain strong relationships with existing members and promote member-only benefits.
Drive initiatives to increase membership retention and satisfaction.
Customer Experience
Deliver a premium guest experience aligned with our brand values.
Handle member enquiries and feedback with professionalism.
Work collaboratively with Spa, F&B and hotel teams to ensure seamless cross-departmental service.
Fitness & Wellness Programming
Schedule and oversee wellness classes, personal training opportunities and member events.
Collaborate with trainers and wellness professionals to enhance member value.
What We're Looking For
Previous experience in leisure centre or health club management
Leadership skills with a passion for wellbeing and customer service
Strong organisational ability and attention to detail
Excellent communication skills and a proactive approach
Fitness or related qualifications an advantage
What You'll Enjoy
Leading a premium leisure experience in a luxury, member-centric environment
Working with an enthusiastic team
Competitive salary
Opportunity to grow with a flagship membership offering
Apply Today
Be part of shaping the future of wellness in Killarney - where fitness, relaxation and community come together?
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