Job Title: Sr Solution Consultant
About the Role:
This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
Key Responsibilities:
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that address customer needs and guide additional value
Share and learn best practices and reusable assets with other consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows
Requirements:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
5+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Willingness to travel