Location: Bishopstown, Cork, Ireland.
Job Type: Full Time, Permanent
About Us: Join an award-winning team at Johnson & Perrott Motor Group We are delighted to announce that we are a 'Platinum Standard Winner' at the Deloitte Best Managed Companies Awards, which recognizes the best-run companies in Ireland for strategy, capability, innovation, culture, and financial performance. We are now seeking a Warranty Administrator to join our Bishopstown team.
Job Summary: We are currently seeking a highly organized and detail-oriented Warranty Administrator to join our team. As a Warranty Administrator, you will play a crucial role in ensuring timely and accurate submission of warranty claims, maintaining records, and providing support to various departments. If you have excellent administrative skills, a keen eye for details, and the ability to work in a fast-paced environment, we would like to hear from you.
Responsibilities Include but Are Not Limited To:
* Ensure the timely and accurate submission of claims for warranty under the terms of the manufacturer's warranty procedures.
* Maintain accurate records of all transactions.
* Maintain an efficient filing/record keeping system to assist the audit process.
* Label and store old parts in good order.
* Liaise with the accounts department regarding outstanding claims.
* Undertake recall administration.
* Undertake used car warranty administration.
* Communicate warranty issues to all departments.
* Ensure the timely costing of claims onto our dealership management system.
* Work closely with service advisors, service foreman, and after sales manager to ensure adherence to all warranty procedures.
* Strive for high levels of customer satisfaction, both internal and external.
* Maintain a level of housekeeping required by management.
* Support company quality policy initiatives, including the quality management system.
* Maintain good working relationships with staff in other areas.
* Proactively contribute to departmental and inter-departmental teamwork and support the overall company mission and related initiatives.
* Providing backup support to the service desk when required.
Required Education, Skills, and Qualifications:
* Strong organizational skills, flexibility, and the ability to work effectively as part of a team.
* Excellent interpersonal skills with colleagues and customers.
* Experience working with Kerridge/ADP/CDK systems is an advantage.
* Strong PC skills, and technical background would be an advantage.
* Previous experience in a similar role is an advantage.
* Must have a full clean driver's license.
Personal Attributes:
Candidates should align with our core values of:
* Integrity – Doing the right thing, always.
* Commitment – Taking ownership and delivering excellence.
* Caring – Putting people first, from customers to colleagues.
Benefits:
* Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
* Work Life Balance: We offer a 4 Day Work Week for this role.
* Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
* Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
* Employee Assistance Program: Access to a support program to assist with any challenges you may face.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company pension
* Employee assistance program
* On-site parking
* Wellness program
Experience:
* WARRANTY ADMIN: 2 years (preferred)
Licence/Certification:
* B Driving Licence (preferred)
Work authorisation:
* Ireland (required)
Work Location: In person