About The Role
Assistant General Manager - Healthcare
Job Description:
Reporting to the General Manager, the role holder will have full ownership for the provision of Cleaning Services across a number of healthcare sites in the region.
Role and Responsibilities:
• Act as the single point of contact and escalation for all Bidvest Noonan activities on behalf of the client in the absence of the General Manager
* Manage the client relationship and ensure a high level of service performance from Bidvest Noonan teams and suppliers
* Ensure full compliance with health, safety and environmental, KPI and audit requirements
* Manage the cleaning frequencies according to the specification document, ensuring full compliance with same
* Liaise with external sub-contractors to ensure works are coordinated and completed in line with agreed schedules
* Attend client meetings, developing strong internal customer relationships
* Ensure the General Manager is kept informed of any operational progress and any potential issues
* Ability to identify, implement and manage change
* Application and development of industry best practice to all sites on the contract, endorsing new company initiatives and ensuring they are implemented
* Actively participate in Industry Awards
* Assume financial responsibility, in conjunction with the General Manager, for allocated areas on the Profit & Loss account to include wages, equipment, janitorial supplies etc.
* Create and maintain a profitable service delivery model for all sites to include integration of bundled services where possible
* Identification of new business opportunities for the Group, to include both hard and soft services, advising the General Manager in this regard
* Oversee the recruitment and retention of a core group of competent capable Cleaning Operatives and Janitors to deliver best in class cleaning solution
* Ensure all staff are fully trained in cleaning techniques including HIQA Health and Safety and in accordance with BIC's standard, keeping training records of same
* Manage annual leave requests, timesheets and all staff issues, complying with HR Policies and Procedures
* Manage a team of Sector Managers and Trainers in the absence of the General Manager
* Attend weekly client audits and deliver a program of site audits in line with the SLA
* Managing a sector of wards on a day today basis ensuring standards are met in line with the SLA
* Ensure that communication across each site represents the professional image of the Company
* Ensure that all staff are presented in full appropriate uniform
Requirements
* Previous experience in the Facilities Management Industry, preferably within the Healthcare Sector
* Full Clean Driver's Licence
* Valid Visa to work in Ireland on a full-time basis. Please note that this is an essential requirement in order to be considered for this role
* Fluent English
* Previous experience managing large teams
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact