**The Role** This role serves as a critical hybrid position combining the responsibilities of a skilled Technical Support Engineer with Site Reliability Engineering (SRE) principles. The ideal candidate will embrace automation, observability, and operational excellence to ensure the reliability, scalability, and performance of our AI-powered public SaaS platform. You will operate at the intersection of system optimization and customer success, applying cloud-native technologies and distributed systems methodologies to address challenges at scale. role an opportunity to run, support, and scale an AI Security SaaS platform engineered for running AI inference across distributed architectures. Success in this role entails strong collaboration, a passion for automation, and the ability to proactively improve system reliability while **Key Responsibilities** Advocate for and lead automation initiatives across monitoring, deployment processes, configuration management, and repetitive manual tasks – ensuring greater efficiency and reliability. Ensure security awareness across operational tasks by integrating security-as-code and configuration management principles into workflows. **Qualifications** Bachelor’s degree in Computer Science, Information Technology, or a related field, or demonstrable equivalent experience. **Technical Experience:** 1-3+ years in a technical support, system administration, or cloud operations role. Foundational knowledge of public cloud environments (e.g., AWS, Google Cloud, OpenStack). Proficiency in scripting languages such as Python, Bash, and familiarity with Infrastructure as Code tools (e.g., Terraform). Basic familiarity with networking, databases (e.g., PostgreSQL), and Linux server administration. **Soft Skills:** Strong analytical and problem-solving skills, with comfort in troubleshooting under pressure. Excellent communication skills, able to collaborate effectively across teams and engage with customers professionally and empathetically. Direct experience with Kubernetes or container orchestration systems. Knowledge of monitoring tools such as Prometheus, Grafana, or equivalent observability stacks. Previous exposure to Site Reliability Engineering principles such as SLO management, automated delivery pipelines, or fault-tolerant architectures. Familiarity with configuration management tools such as Ansible, Chef, or Puppet. It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.**Remote**: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.
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