Role Description
This is a part-time hybrid role based in Dublin, allowing for both in-office and work-from-home flexibility. As a Customer Success Manager, you will engage directly with members to ensure satisfaction, foster relationships, and support retention. The role includes analyzing feedback, developing strategies to enhance member value, and addressing customer inquiries. You will also collaborate with other teams to ensure smooth communication and promote customer-focused initiatives.
Qualifications
* Proven skills in Customer Satisfaction and Customer Service
* Strong abilities in Analytical Skills for evaluating feedback and member needs
* Experience in Customer Retention and Relationship Building
* Excellent communication and interpersonal skills
* Ability to manage time effectively and prioritize tasks in a hybrid work environment
* Previous experience in community engagement or account management is a plus
* Knowledge or interest in generative AI is highly desirable