Concession Manager Job Description
The Concession Manager is a dynamic and results-driven leader with a passion for premium retail. This role requires an experienced professional to lead our team and drive business success in a fast-paced, customer-focused environment.
Job Summary:
As a Concession Manager, you will be responsible for taking full ownership of the store's performance, ensuring sales and profitability targets are met while delivering an exceptional shopping experience.
* Lead, coach, and develop a motivated team to achieve and exceed sales targets.
* Manage all business KPIs to maximise profitability and efficiency.
* Ensure the highest levels of customer service are consistently delivered.
* Oversee store administration, stock security, and cash management.
* Maintain visual merchandising and store presentation in line with brand guidelines.
* Drive team engagement and foster a positive work environment.
* Handle all employee matters, including recruitment, training, and performance management.
Key Responsibilities:
We are looking for a strong communicator with excellent interpersonal skills who can thrive on responsibility, build high-performing teams, and uphold brand standards.
About You:
An enthusiastic and confident leader with a resilient, approachable, and adaptable mindset, able to inspire and drive a team to deliver outstanding service and results.
Benefits:
This role offers a unique opportunity to grow professionally, improve leadership skills, and contribute to the success of a dynamic organisation.
Requirements:
To be successful in this role, you will need experience in a managerial or supervisory role within retail, a proven ability to inspire and motivate a team, and a commitment to excellence in customer service and sales performance.