Overview
We’re looking for a Growth Marketing Manager to join our Performance Marketing team and play a key role in driving measurable growth across the entire customer journey.
In this role you will be able to work on a hybrid model, working both from home or from one of our offices, Lisbon, London or Dublin, once per week.
What you’ll be doing
* Act as the primary liaison for the Performance Marketing team, representing its priorities and performance in cross-functional meetings — and effectively communicating the goals, needs, and feedback of other teams back to Performance Marketing to ensure alignment and shared success.
* Develop a deep understanding of the entire customer journey, from lead creation to closed opportunity, and proactively identify opportunities, including testing and channel integration initiatives, to remove friction, improve conversion rates, and strengthen the funnel overall.
* Analyze performance across channels and touchpoints to generate actionable insights that shape and support a cohesive, data-driven strategy for driving growth.
* Regularly review funnel performance, including lead quality and quantity, conversion rates, and segment or channel-specific pipeline and average deal size (ADS), to identify trends and optimization opportunities.
* Work closely with channel owners and cross-functional partners (Regional Marketing, Sales, Integrated Campaigns) to ensure consistent alignment on strategic goals, performance measurement, messaging, and precise audience targeting.
* Partner with channel and campaign owners to develop comprehensive activation plans that integrate paid, owned, and earned channels, strategically tailored to engage buyers throughout their journey.
What Are We Looking For
* Deep experience in data-driven demand generation marketing (experience in B2B SaaS required)
* Fluent in English (written and spoken)
* Strong analytical skills with experience using Google Analytics, Looker, Tableau, or similar BI tools (working knowledge of SQL is a plus)
* Strong verbal and written communication skills with the ability to communicate complex ideas and translate data into actionable insights
* Experience using marketing automation platforms such as Marketo, Eloqua, or Pardot, along with a solid understanding of CRM systems like Salesforce and HubSpot
* Proven experience collaborating cross-functionally with product, sales, and marketing teams to align strategies and drive shared outcomes
* Experience with account-based marketing (ABM) is a plus, especially if you’ve worked on strategies that target high-value accounts (1:1 and 1:few) and align closely with Sales
About Zendesk and Our Commitment
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person at one of our offices around the world, while also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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