DEPARTMENT/LOCATION : Food & Beverage RESPONSIBLE TO: Duty Manager Key Responsibilities: Assist in setting up banquet halls and event spaces according to specifications. Serve food and beverages to guests, ensuring a high standard of service. Collaborate with kitchen staff to ensure timely serving of meals and adherence to hygiene standards. At all times conduct yourself in a professional and courteous manner Ensure customer satisfaction throughout their dining experience with us. Manager/Supervisor to be informed of special requirements or difficulties. To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained. To actively participate in any training and personnel exercises designed to improve standards and performance levels. To carry out the hotel's customer relation policy. To communicate hotel services to guest as required. To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately. To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times. To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy) To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.