About the RoleOversee daily operations of hospitality facilities. Take care of high end hospitality events. Ensure smooth coordination catering, and guest services. Monitor inventory and manage supply procurement.ResponsibilitiesMaintain high standards of customer service.Address guest complaints and resolve issues promptly and professionally.Implement strategies to enhance guest satisfaction and loyalty.Recruit, train, and supervise hospitality staff.Conduct performance evaluations and provide coaching and feedback.Foster a positive and productive work environment.Prepare and manage budgets and financial plans.Monitor expenditures and implement cost-control measures.Analyze financial performance and report to senior management.Ensure compliance with health, safety, and licensing regulations.Conduct regular inspections of facilities and equipment.Maintain cleanliness and safety standards across all areas.Collaborate with marketing teams to promote services and events.Develop and implement strategies to attract new clients.Coordinate and manage high-end events and special occasions.QualificationsBachelor's degree in Hospitality Management or a related field.5+ years of experience in the hospitality industry, with at least 3 years in a managerial role.Strong knowledge of hospitality operations and best practices.Proficiency in hospitality management software and systems.Excellent leadership, communication, and problem-solving skills.Ability to work in a fast-paced, customer-focused environment.Required SkillsGuest service excellenceStaff management and team developmentBudgeting and financial analysisEvent planning and coordinationConflict resolution and crisis managementOrganizational and multitasking abilitiesTech-savvy with operational systems and reporting tools